Shipping policy
This Shipping Policy describes how orders are processed, shipped, and delivered by Caddie Cove.
Business Information
Trade Name: Caddie Cove
Email: caddiecove@outlook.it
Phone: +39 324 898 0280
Address: VIA STAZIONE SNC, 87011 CASSANO ALLO IONIO (CS), ITALY
ORDER PROCESSING TIME
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Orders placed on weekends or holidays will be processed on the next business day.
During high-demand periods, processing times may be extended.
SHIPPING TIMES
Estimated delivery times depend on the destination:
- Italy: 2–5 business days
- European Union: 4–8 business days
- International: 7–15 business days
Please note that these are estimated delivery times and are not guaranteed.
SHIPPING COSTS
Shipping costs are calculated at checkout based on destination and order value.
From time to time, free shipping promotions may be offered.
TRACKING INFORMATION
Once your order is shipped, you will receive a confirmation email with tracking details.
Tracking updates may take 24–72 hours to appear.
CUSTOMS, DUTIES, AND TAXES
For international orders, customs duties or import taxes may apply.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
DELIVERY ISSUES
Caddie Cove is not responsible for delays caused by:
- Incorrect or incomplete shipping addresses
- Customs clearance procedures
- Courier delays or unforeseen circumstances
Customers are responsible for ensuring that all shipping information is accurate and complete at checkout.
LOST OR DAMAGED PACKAGES
If your package is lost or arrives damaged, please contact us at caddiecove@outlook.it within 7 days of delivery.
We will work with the courier to resolve the issue.
UNDELIVERED OR RETURNED PACKAGES
If a package is returned due to incorrect address or failed delivery attempts, the customer may be responsible for additional shipping fees.