FAQ's Caddie Cove
WHAT PRODUCTS DO YOU SELL?
We sell golf clothing, including performance tops, polos, bottoms, and other apparel designed for comfort, flexibility, and style on the course.
WHERE DO YOU SHIP FROM?
Orders are processed and shipped through our logistics partners. Shipping may originate from different warehouses depending on product availability.
HOW LONG DOES SHIPPING TAKE?
Estimated delivery times are:
- Italy: 2–5 business days
- Europe: 4–8 business days
- International: 7–15 business days
HOW CAN I TRACK MY ORDER?
Once your order is shipped, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear.
CAN I CHANGE OR CANCEL MY ORDER?
Orders can be modified or canceled only within a short time after purchase. Please contact us as soon as possible at caddiecove@outlook.it.
WHAT IF I ENTERED THE WRONG ADDRESS?
Customers are responsible for providing correct shipping details. If an incorrect address is submitted, contact us immediately. We cannot guarantee changes once the order has been processed.
DO YOU ACCEPT RETURNS?
Returns may be accepted in accordance with our return policy. Items must be unused, in original condition, and returned within the specified timeframe.
ARE THERE CUSTOMS FEES?
For international orders, customs duties or import taxes may apply. These costs are the responsibility of the customer.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept secure payments through trusted payment providers, including major credit/debit cards and other available methods at checkout.
IS MY PAYMENT INFORMATION SECURE?
Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your payment details.
WHAT IF MY ORDER IS DELAYED?
Delays can occur due to logistics or customs. If your order exceeds the estimated delivery time, please contact us for assistance.
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can reach us at caddiecove@outlook.it. We aim to respond within 24–48 business hours.
DO YOU OFFER BULK OR BUSINESS ORDERS?
For bulk purchases or collaborations, please contact us via email with your request details.
By shopping with Caddie Cove, you agree to our policies and terms of service.